PATIENT SERVICES SPECIALIST

LITTLE ROCK, AR 72202

Posted: 08/14/2021 Employment Type: Temp/Hire Industry: MEDICAL Job Number: 38686 Pay Rate: $16.00

Job Description

We are looking for a pleasant medical receptionist to undertake all receptionist, clerical, and billing duties. You will be the face of the clinic for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A patient-oriented approach is essential. Ultimately, you should provide professional and friendly service to our patients.

Essential Job Functions
Greet and welcome patients that come in for consultation or treatment
Assist patients with completing check-in and intake information
Answer questions and address complaints
Call new patients who are scheduled for an onboarding consultation and assure that they have all necessary paperwork prepared for their first appointment
Communicate with referring doctors offices as needed
Schedule patients for follow up appointments
Verify insurance eligibility and co-payments
Collecting payment or co-payment on patient arrival
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort, and forward emails
Keep updated records and files
Ensure timely and accurate customer service
Maintain patient privacy per HIPPA regulations
Take up other duties as assigned by supervisor

Job Requirements

Proven experience as medical receptionist / billing or relevant position
Customer service experience is required
Must have experience with electronic medical records (EMR)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
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