OUTBOUND CALL CENTER REP

LITTLE ROCK, AR 72202

Posted: 09/09/2021 Employment Type: Temp/Hire Industry: MEDICAL Job Number: 39349 Pay Rate: $16/HR+ DOE

Job Description

As an Outbound Call Center Representative, you will perform a wide variety of insurance billing duties in support of the revenue cycle management (RCM) department. As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include various aspects of patient collections.

Responsibilities:
Handling collections on unpaid patient account balances.
Answering patients billing questions.
Follow client protocols for patient collection.
Keep current on informational changes in billing/collection procedures
Meet benchmarks for patient collection volume.
Learn or know how to read and understand an EOB.
Communicate/answer questions regarding outstanding patient collection issues and returning patient phone calls

Job Requirements

3+ years of relevant experience OR degree from an accredited college
Excellent interpersonal and communication skills
Ability to deal with a number of tasks simultaneously
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills.
Knowledge of medical terminology
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