Posted: 09/09/2021 Employment Type: Temp/Hire Industry: MEDICAL Job Number: 39349 Pay Rate: $16/HR+ DOE

Job Description

As an Outbound Call Center Representative, you will perform a wide variety of insurance billing duties in support of the revenue cycle management (RCM) department. As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include various aspects of patient collections.

Handling collections on unpaid patient account balances.
Answering patients billing questions.
Follow client protocols for patient collection.
Keep current on informational changes in billing/collection procedures
Meet benchmarks for patient collection volume.
Learn or know how to read and understand an EOB.
Communicate/answer questions regarding outstanding patient collection issues and returning patient phone calls

Job Requirements

3+ years of relevant experience OR degree from an accredited college
Excellent interpersonal and communication skills
Ability to deal with a number of tasks simultaneously
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills.
Knowledge of medical terminology
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