BILINGUAL CUSTOMER SERVICE
LITTLE ROCK, AR 72202
Looking for an experienced full-time customer service associate to assist wholesale and retail customers via phone, and email. If a candidate has skills/ experience as a customer service manager, digital marketing and web design/coding, then there may be an opportunity to train for a managerial position in the customer service department.
" 3+ years of Customer Service and Support via Phone. This is required.
" Skills in digital marketing, or networking, or web design/coding are highly preferred
" Ability to understand and speak Spanish
" Must be quick to learn, patient, and dedicated
" Must be proficient at managing your own time and projects
" Assist customers in real time, emails, phone calls, live chat
" Develop methods and tools to build and market our business
" Be able to solve problems creatively
" Reliable transportation and punctual work history
" Must be comfortable and experienced using MS Office products; Word, Excel, Outlook primarily
" Must provide at least 3 contactable references of your character and experience
" Compensation is dependent on experience and skill level.
" 10 months out of the year we normally work 5 days a week, including some Saturdays. During the months of April and May (our busiest months) we work 6 days a week with overtime.
" As part of your application, please include 3 experiences from your customer service background where you used your customer service skills to work through a difficult situation to the satisfaction of both the customer and company.
" Above all we value integrity and the ability to communicate and work with a team. We are looking for someone with a long term working perspective. We pride ourselves on long term, happy employees.
Must be able to speak and understand Spanish
Digital marketing, networking and/or web design/coding is highly preferred, but not required
Must have 3 references that can speak to your experience
Must be able to use Microsoft Office (Primarily Word, Excel and Outlook)
Ability to work Saturdays