AR COLLECTION SPECIALIST
LITTLE ROCK, AR 72202
Collections Specialist performs a wide variety of insurance billing duties in support of RCM services. As an integral part of our RCM team the position serves in a cross-functional, fast-paced environment in order to meet performance and quality assurance benchmarks. Essential duties include all aspects of insurance billing and collections.
Works directly with the insurance company, healthcare provider, and patient to get a claim processed and paid
Post appropriate adjustments based on client protocols and/or Explanation of Benefits (EOB)
Keep current on informational changes in billing/collection procedures
Meet benchmarks for AR volume
Handling collections on unpaid patient account balances
Follow client protocols for AR management
Work with outside collection companies based on client protocols.
Reviews and appeals unpaid and denied claims
Know how to read and understand an EOB
Communicate/answer questions regarding outstanding AR issues
Other duties as assigned
Excellent communication skills
Ability to deal with a number of tasks simultaneously
Strong attention to detail
Intermediate computer skills
Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services skills
Must be highly flexible; able to accommodate changing needs of the department.
Must be a self-starter, motivated and have the ability to multi-task
Training and/or experience with computer data entry
Knowledge of medical terminology required